FAQs
General Questions
What is Snkrbody?
Snkrbody is a sneaker and streetwear brand built by and for the culture. We offer 100% authentic sneakers and custom-designed tees that reflect the real experiences, frustrations, and triumphs of the sneakerhead community.
Are your products authentic?
Yes—100% guaranteed. All sneakers are sourced from reputable suppliers and legit-checked using a multi-step process. Tees are original Snkrbody designs you won’t find anywhere else.
Why do we have so many shoes in size 13US?
When launching Snkrbody, we made a strategic decision to start with a focused size run—and size 13US topped the list. It’s one of the most in-demand sizes in the sneaker community, yet it’s notoriously hard to find at retail. Our goal was simple: serve the underserved. By prioritizing size 13, we’re making sure that sneakerheads who usually get left out finally have access to heat.
Do you have a physical store?
Not yet. We’re an online-exclusive boutique at snkrbody.com, built to serve the culture from drop day to doorstep.
Sneaker Questions
Where do you get your sneakers from?
We source from trusted suppliers, boutiques, and retail partners. Every pair is thoroughly inspected and authenticated before it reaches you.
How do you legit-check sneakers?
We use a detailed legit-check process that includes black light testing, glue and scent inspection, stitching and font analysis, and third-party verification. If it doesn’t pass, it doesn’t ship.
Are all sneaker sales final?
Yes—all sneaker sales are final due to market fluctuations. However, if you receive a pair that can be verified as not authentic and the Snkrbody hang tag is still attached, we’ll honor a 100% money-back guarantee.
T-Shirt Questions
Are your shirts unisex?
Yes—all Snkrbody tees are made with a modern unisex fit. We recommend checking our size chart if you’re between sizes.
How should I wash my shirt?
Cold wash, inside-out. Hang dry or tumble dry low to preserve the graphic and fit.
Do you restock sold-out designs?
Some tees are limited. If you missed a drop, stay locked to our Instagram and newsletter—we occasionally bring back heat by demand.
Orders & Shipping
How long does shipping take?
Processing takes 1–3 business days. Domestic shipping typically arrives in 3–7 business days depending on your location and shipping method selected at checkout.
Do you ship internationally?
Not at this time—but we’re working on it.
What if my tracking says delivered but I didn’t get my order?
Email us at info@snkrbody.com right away. We’ll help open a claim and work with the carrier. Please note: no replacements or refunds will be issued until the investigation is complete.
Payments & Returns
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I return or exchange my order?
- Sneakers: Final sale unless proven inauthentic with hang tag intact.
- Tees & Apparel: Returns accepted within 7 days of delivery for unworn items with original tags. Buyer is responsible for return shipping.
How do I start a return?
Visit our Return Policy for full instructions or contact us directly through our Contact Page.
Still Need Help?
No bots here—just real people who get it.
Hit us up at snkrbody.com/pages/contact or DM us on Instagram @snkrbody.